Journal of Research on Business and Tourism

Analisis Pengaruh Visual Appeal dan Portability terhadap Urge to Buy Impulsively

Chynthia Noura Elysha, Kardison Lumban Batu — Fri, 28 Jun 2024 00:00:00 +0000

Penelitian ini fokus pada pengaruh daya tarik visual (visual appeal) dan portabilitas (portability) terhadap perilaku dorongan pembelian impulsif (urge to buy impulsively) dalam pembelian produk start-up skincare Somethinc melalui platform e-commerce Shopee di Kota Semarang. Melibatkan 248 responden, penelitian menggunakan kuesioner daring dan luring sebagai instrumen pengumpulan data. Analisis data dilakukan secara kuantitatif dan struktural dengan metode Structural Equation Modelling (SEM). Hasil analisis Confirmatory Factor Analysis (CFA) menunjukkan bahwa daya tarik visual (visual appeal) memiliki hubungan yang signifikan dengan penelurusan hedonis (hedonic browsing), tetapi portabilitas (portability) tidak memiliki hubungan signifikan terhadap penelusuran hedonis (hedonic browsing). Namun, portabilitas (portability) memiliki hubungan signifikan terhadap penelusuran utilitarian (utilitarian browsing), sedangkan daya tarik visual (visual appeal) tidak memiliki hubungan signifikan terhadap penelusuran utilitarian (utilitarian browsing). Penelusuran hedonis (hedonic browsing) ditunjukkan positif dan signifikan memengaruhi dorongan pembelian impulsif (urge to buy impulsively), sementara penelusuran utilitarian (utilitarian browsing) memiliki dampak negatif dan signifikan terhadap dorongan pembelian impulsif (urge to buy impulsively). Temuan ini memberikan kontribusi penting untuk pemahaman faktor-faktor yang memengaruhi perilaku belanja impulsif dalam konteks pembelian produk skincare melalui platform Shopee. Implikasi dari penelitian ini dapat membantu pelaku bisnis e-commerce, terutama start-up skincare, dalam merancang strategi yang lebih efektif terkait daya tarik visual (visual appeal) dan portabilitas (portability) untuk meningkatkan pengalaman belanja konsumen.

Hotel’s Sustainable Business Strategy During and Post COVID-19 Pandemic

Robi Awaluddin, Iis Surgawati — Sat, 29 Jun 2024 00:00:00 +0000

The COVID-19 pandemic has had a significant impact on the hospitality industry, especially the Grage Resort Sangkan hotel in Kuningan Regency, which has had a decreased occupancy rate of up to 50 percent. This study aims to map the sustainable strategies implemented by the Grage Resort Sangkan hotel in Kuningan Regency during and after the Covid-19 pandemic. The qualitative method used in this study is a research method used with in-depth interview on stakeholders related to four aspects of management: marketing, production, human resource, and financing, also with the 9-elements business model canvas mapping approach including customer segments, value propositions, channels, revenue streams, key resources, customer relationships, key activities, key partnerships, and cost structure. The results of the study show that, when a pandemic occurs, the strategy taken is to lay off contract workers and work from home for permanent employees, change marketing strategies from offline to focusing on digital marketing, sell vouchers that are valid for up to one year. Meanwhile, moving further into the COVID-19 pandemic, hotels continue to use digital marketing strategies and continue to maintain health protocols, provide discount vouchers until stable income returns sustainably.

Marketing Communication Strategy in Peer-to-Peer Lending for Indodana Online Loan Services to Appeal to Millennial Customers

Aditya Eka Putra, Safaruddin Husada, Latif Fianto — Sat, 29 Jun 2024 00:00:00 +0000

The impact of the internet on financial technology, or fintech, is evident in the marketing of various goods, particularly online loans through peer-to-peer lending platforms. Indodana, by leveraging advancements in information technology, has actively developed a marketing communication strategy to appeal to the millennial generation. This research employs qualitative methods to evaluate the marketing communication strategy applied to Indodana's online loan products, focusing on how the company develops and implements this strategy to attract millennial customers. Information was collected through interviews, observations, literature reviews, and online searches involving informants, including members of the marketing team, online loan clients, and potential customers. Utilizing a seven-stage marketing communication approach, encompassing goal setting, objective establishment, message content creation, media selection, development of the promotional mix, budgeting, and evaluation, the study found that Indodana's marketing communication strategy is highly advantageous. The use of innovative information technology and online media channels effectively attracts customers and potential clients with clear and appealing content. Furthermore, addressing the uneven access to information technology is crucial to ensuring the continued accessibility of offline services.